Why Focusing Solely on Incident and Request Management Can Lead to IT Service Failures: A Holistic Approach to ITSM
Why IT Organizations Fail When They Focus Solely on Incident and Request Management IT organizations often prioritize incident and request management as their initial focus when implementing IT service management (ITSM frameworks). While these areas are crucial for addressing immediate user needs and ensuring service continuity, neglecting other key practices such as asset, change, problem, […]
